Privacy Policy

CC Salon and Spa, LLC
Effective Date: 01/01/2025

CC Salon and Spa, LLC (“CC Salon,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information with transparency. This Privacy Policy explains how we collect, use, and disclose your information, and includes compliance with the Virginia Consumer Data Protection Act (VCDPA) and 10DLC text messaging regulations.

By visiting our website, booking an appointment, or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Personal Information

• Name
• Email address
• Phone number
• Physical address
• Date of birth (if provided)
• Appointment history
• Payment information (processed by secure third-party processors)

B. Service & Consultation Information

• Service preferences
• Hair color formulas
• Stylist notes
• Purchase history for products and retail items

C. Website & Technical Information

• IP address
• Browser type
• Device information
• Cookies and tracking data
• Website behavior analytics (e.g., Google Analytics)

D. SMS/Text Messaging Information (10DLC Compliance)

If you opt into receiving SMS appointment reminders, updates, or promotions, we may collect:

• Mobile phone number
• Message delivery data
• SMS opt-in/opt-out status
• Carrier-required consent logs

We do not send text messages without explicit opt-in from the user.

E. Social Media Information

If you interact with us on social platforms, we may collect:

• Public profile information
• Comments, likes, and messages

2. How We Use Your Information

We use your information for the following purposes:

• Scheduling and managing appointments
• Processing payments
• Maintaining accurate service history (including color formulas)
• Sending appointment reminders
• Sending promotional emails or text messages (only with consent)
• Improving salon operations and customer experience
• Complying with legal and tax requirements
• Operating our website and analytics systems

We do not sell any personal information.

3. How We Share Your Information

We may share your information with:

• Payment processors
• Booking platforms
• Marketing tools, including email/SMS providers
• Carriers and SMS gateway providers for 10DLC compliance
• IT and website maintenance vendors
• Legal authorities, when required by law

All third parties are contractually obligated to keep your information secure.

4. VCDPA Compliance (Virginia Consumer Data Protection Act)

If you are a Virginia resident, you have the following rights under the VCDPA:

A. Right to Access

You may request confirmation of whether we process your personal data and request a copy.

B. Right to Correct

You may request corrections to inaccurate personal information.

C. Right to Delete

You may request deletion of personal data we have collected, subject to required business and legal retention.

D. Right to Data Portability

You may request a portable copy of your personal information.

E. Right to Opt Out

You may opt out of:

• Targeted advertising
• Sale of personal information (we do not sell data)
• Profiling used for significant decisions

F. Right to Appeal

If we deny a privacy request, you may submit an appeal. Appeal instructions will be included with our response.

How to Submit a VCDPA Request

You may request any of these rights by contacting:

CC Salon and Spa, LLC
14121 Saint Germain Drive
Centreville, VA 20121
Phone: 703-830-2800
Email: [Insert official salon email]

We will respond within 45 days, with the possibility of one extension as permitted by law.

5. 10DLC Text Messaging Compliance

CC Salon complies with all U.S. carrier 10DLC (10-Digit Long Code) registration requirements for SMS/MMS messaging.

This means:

• We are registered with The Campaign Registry (TCR), if required by our SMS provider.
• We send messages only to users who have explicitly opted in.
• We maintain proper consent logs.
• We provide clear opt-out instructions.
• We do not send prohibited content or spam.

SMS Usage

We may send:

• Appointment confirmations
• Appointment reminders
• Reschedule notifications
• Salon updates
• Promotions or special offers (only with express consent)

Opt-In Requirements

You will only receive text messages if you:

• Check a box agreeing to SMS during online booking
• Text us with a keyword indicating consent
• Provide verbal consent that is logged in our system
• Complete a digital form authorizing text reminders

We maintain time-stamped consent records for all customers as required by carriers.

Opt-Out Instructions

You can opt out at any time by replying: STOP, UNSUBSCRIBE, or CANCEL.

Your opt-out will be processed promptly.

SMS Fees

Your carrier’s messaging and data rates may apply.

6. Cookies and Tracking Technologies

We use cookies to:

• Improve website performance
• Customize user experience
• Analyze traffic
• Support booking and payment functions

You may disable cookies through your browser, but the website may not function properly.

7. Data Security

We use reasonable technical and administrative safeguards to protect your information. Although we strive to protect your data, no electronic transmission is 100% secure.

8. Data Retention

We retain personal information only as long as needed for:

• Providing salon services
• Maintaining service formulas
• Legal and accounting obligations

You may request deletion at any time unless we are required to retain certain data.

9. Children's Privacy

We do not knowingly collect personal information from children under 13 without parental consent.

10. Third-Party Websites

Our website may include links to external sites. We are not responsible for their privacy practices.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will include a revised Effective Date and will go into effect immediately upon posting.

12. Contact Us

For questions or privacy-related requests, please contact:

CC Salon and Spa, LLC
14121 Saint Germain Drive
Centreville, VA 20121
Phone: 703-830-2800
Email: theccsalon@gmail.com